Delivery Policy

Effective Date: February 6, 2025

At LockRoyalPlus, we are committed to delivering your orders safely and efficiently. This policy outlines our shipping methods, estimated delivery times, and important details regarding tracking and handling.

1. Shipping Locations

We currently offer delivery to the following locations:

  • United States (All states)
  • Canada
  • United Kingdom
  • Australia
  • Select international countries (please check availability at checkout)

If your country is not listed, please contact us before placing an order.

2. Processing & Shipping Times

  • Order Processing: Orders are processed within 1-3 business days after payment confirmation.
  • Shipping Time (varies based on destination and shipping method selected):
    • Standard Shipping: 5-10 business days
    • Express Shipping: 2-5 business days
    • International Shipping: 7-15 business days (depending on customs clearance)
  • Orders placed on weekends or holidays will be processed on the next business day.

3. Shipping Fees & Free Shipping

  • Standard Shipping: Calculated at checkout based on weight and destination.
  • Express Shipping: Additional fees apply (displayed at checkout).
  • Free Shipping: Available on orders over $100 USD (U.S. only).

4. Tracking Your Order

  • Once your order is shipped, you will receive a tracking number via email.
  • You can track your order through our website or the carrier’s website.
  • If you do not receive tracking details within 5 days of placing your order, please contact us.

5. Customs, Duties & International Taxes

  • International orders may be subject to customs fees, import taxes, or duties as determined by your country.
  • LockRoyalPlus is not responsible for these additional charges.
  • Delays caused by customs processing are beyond our control.

6. Delivery Issues & Lost Packages

  • If your package is delayed, please check your tracking information or contact the shipping carrier.
  • If your package is marked as delivered but you have not received it, check with neighbors or your local post office before reaching out to us.
  • If your package is lost or damaged, please contact us immediately for assistance.

7. Address Changes & Delivery Failures

  • Ensure your shipping address is accurate before placing an order.
  • LockRoyalPlus is not responsible for orders shipped to incorrect addresses provided by the customer.
  • If a package is returned due to an incorrect address or failed delivery, additional shipping fees may apply for reshipment.

8. Contact Information

If you have any questions about our Delivery Policy, please contact us:

📍 Address: 3967 Chenoweth Drive, Columbus, Ohio, United States
📞 Phone: (510) 555-0117
📧 Email: info@lockroyalplus.com
🌐 Website: lockroyalplus.com