Refund and Returns Policy

Effective Date: February 6, 2025

At LockRoyalPlus, customer satisfaction is our priority. We take great pride in offering high-quality key accessories and smart locks. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process to ensure a hassle-free experience.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be returned within 30 days from the delivery date.
  • The product must be unused, in its original condition, and in its original packaging with all accessories included.
  • Proof of purchase, such as an order confirmation or receipt, must be provided.
  • Certain items, such as customized products, clearance items, and gift cards, are not eligible for return.

2. How to Initiate a Return

To request a return, follow these steps:

  1. Contact our support team at info@lockroyalplus.com or call (510) 555-0117 with your order details.
  2. Our team will review your request and provide you with a Return Authorization (RA) number and return instructions.
  3. Securely pack the item, include the RA number inside the package, and ship it to our return address.
  4. Once received and inspected, we will process your refund or exchange.

3. Refund Process

  • Once your return is approved, we will issue a refund to your original payment method within 5-10 business days.
  • Shipping fees are non-refundable, except in cases of defective or incorrect items.
  • If a refund is delayed beyond 10 business days, please contact your bank or payment provider for updates.

4. Exchanges

  • We offer free exchanges for defective or damaged items.
  • If you wish to exchange an item for a different model or color, you may do so (additional shipping costs may apply).

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will arrange a replacement or full refund at no additional cost to you.

6. Non-Returnable Items

The following items cannot be returned or refunded:

  • Customized or engraved keychains
  • Final sale or clearance items
  • Gift cards or promotional items

7. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  • Check your bank account and payment method.
  • Contact your credit card company or bank, as processing times vary.
  • If you still need assistance, email us at info@lockroyalplus.com.

8. Contact Us

For return or refund inquiries, reach out to:

📍 Address: 3967 Chenoweth Drive, Columbus, Ohio, United States
📞 Phone: (510) 555-0117
📧 Email: info@lockroyalplus.com
🌐 Website: lockroyalplus.com